Legal Agreements

1. Information We Collect

2. How We Use Your Information

• Operate the marketplace: accounts, matching, and delivering booked services
• Process payments, deposits, refunds, tips, membership fees, and payouts via Stripe
• Send booking confirmations, reminders, arrival ETAs, and support messages
• Safety and fraud prevention, including background screening with consent
• Handle disputes, refund requests, and loyalty, referral, and membership programs
• Improve the Platform and comply with legal obligations

3. Sharing & Disclosure

We share only the information necessary to deliver the service: assigned Cleaners (booking-relevant details), service providers such as Stripe, Mitratech AssureHire, sign-in providers, email/SMS delivery, OpenStreetMap (address search), and our hosting platform (Base44). We may also disclose information when required by law or to protect rights and safety.

We do not sell personal data.

4. Data Retention

Account and profile data is kept while your account is active and is removed when you delete your account. Transaction records are retained for tax and accounting purposes with your identity removed.

5. Your Rights & Choices

You can access and correct your information in the app, delete your account and personal data at any time, control device permissions in your device settings, and opt out of promotional messages at any time. Cleaners may request a copy of, and dispute, their background-check report with Mitratech AssureHire.

1. Platform Overview

Pure Touches LLC ("Company") operates a marketplace that connects customers with independent cleaning professionals ("Cleaners"). The Company does not provide cleaning services and is not responsible for services performed.

2. Independent Contractors

All Cleaners are independent contractors and not employees of Pure Touches LLC. The Company does not supervise, direct, or control the services performed.

3. No Liability for Services

To the maximum extent permitted by Virginia law: We are not liable for damages, losses, theft, or injuries. Services are performed at your own risk. You agree to release Pure Touches LLC from claims arising from services.

4. Bookings & Payments

Payments are processed via Stripe. We do not store payment information. Deposits may be required. Final pricing may vary based on service scope. You authorize charges at booking.

4a. Last-Minute & Same-Day Surcharges

Bookings made within 48 hours of the scheduled service time are subject to the following surcharges:

• Within 48 hours: 25% last-minute surcharge.
• Within 24 hours (same-day): 35% same-day surcharge.

These are displayed at checkout before payment. By completing your booking, you authorize the applicable surcharge.

4b. Membership Fee — Auto-Renewal (Optional)

Membership is optional — creating an account is free and never required to book a cleaning. The optional Pure Touches membership includes a 30-day free trial — no charge during this period — then $25.00/month or $285.00/year after the trial, based on your selected billing cycle. The fee is charged automatically to your payment method and renews monthly or annually, as selected, until you cancel. By signing up as a member, you explicitly authorize this recurring charge. Exact benefits: 1 free add-on on your first cleaning; 10% off from your 2nd eligible recurring cleaning; Priority scheduling; Free add-on once a month; No cleaning cancellation fee when cancelled at least 24 hours before the appointment. Discounts never stack — your single greatest eligible discount applies. How to cancel: anytime at no penalty from Dashboard → Subscriptions → Cancel Membership. Cancellation becomes effective at the end of your current paid period — benefits stay active until then and no further charges are made. Charges already processed before cancellation are non-refundable.

4c. Recurring Service Discounts

Recurring cleanings receive automatic discounts on the base service rate (starting from the 2nd recurring booking): Weekly 10%, bi-weekly 7%, monthly 5%. Discounts apply to the base service rate only and do not stack with other promotions unless otherwise stated.

5. Cancellations & Refunds

• 24+ hours notice: full refund
• Less than 24 hours: deposit may be forfeited
• No-shows: non-refundable
• Service concerns: request a re-clean within 24 hours of completion
• Billing disputes: submit within 48 hours of completion

6. Background Checks & Insurance

Some Cleaners undergo background checks conducted by a third-party screening provider (Mitratech AssureHire) in compliance with the Fair Credit Reporting Act (FCRA). A 'Background check verified' badge is shown only on profiles with a current verified status; profiles without a badge have not been verified.

Cleaners are required to maintain their own liability insurance. Pure Touches LLC does not provide insurance coverage for services — an 'Insurance verified' badge means that cleaner's current documentation has been reviewed and approved.

7. Dispute Resolution

Disputes must first be submitted to contact@puretouchesapp.com. You agree to binding arbitration in the State of Virginia.

8. Limitation of Liability

Our total liability shall not exceed the amount paid for the service.

9. Governing Law

This Agreement is governed by the laws of the Commonwealth of Virginia.

10. Contact

contact@puretouchesapp.com