App Support

Version 2.5.0 (Build 250) — include this when reporting an issue.

Found a bug? Have a question? Use the chat widget, browse the FAQ, or fill out the form below.

Or email us directly at contact@puretouchesapp.com

Want to delete your account and personal data? Request account deletion — no sign-in required.

See our Community Standards for the conduct rules that apply to messages, reviews, and profiles.

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File a Dispute

Billing disputes must be filed within 48 hours of service completion. This 48-hour billing-dispute window is a separate policy from the 24-hour service-quality/re-clean window. Service-quality re-clean requests use the separate 24-hour window described in our Refund Policy.

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