Legal Center

Overview

Pure Touches LLC operates a marketplace that connects customers with independent cleaning professionals. Pure Touches does not provide cleaning services directly.

Independent Contractors

All service providers are independent contractors, not employees of Pure Touches LLC.

• Pure Touches does not control or supervise how services are performed
• Cleaners are solely responsible for the quality and outcome of their work

Payments

All payments are processed securely through Stripe.

• Deposits may be required at the time of booking
• Final pricing may vary based on service scope and add-ons
• You authorize all charges at the time of booking

Limitation of Liability

To the maximum extent permitted by applicable law:

• Pure Touches is not liable for damages, injuries, or losses arising from services
• All services are performed at your own risk

Disputes

All disputes must be submitted to contact@puretouchesapp.com. Binding arbitration applies per the arbitration clause in the full Terms of Service. Class action waivers apply.

Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia.

• 24+ hours before service → Full refund issued
• Less than 24 hours before service → Deposit may be retained
• No-shows → Non-refundable

24-Hour Re-Clean Request Window

Service-quality concerns and re-clean requests must be raised within 24 hours of service completion. We will work with you to resolve the issue, which may include arranging a follow-up re-clean at no additional cost.

48-Hour Billing-Dispute Window

Billing disputes must be filed within 48 hours of service completion. This 48-hour billing-dispute window is a separate policy from the 24-hour service-quality/re-clean window. Refund disputes are reviewed on a case-by-case basis. Contact contact@puretouchesapp.com.

Optional Membership

Optional membership — creating an account is free. 30-day free trial. Then $25/month or $285/year, renewing automatically until you cancel. How to cancel: anytime at no penalty from Dashboard → Subscriptions → Cancel Membership. Cancellation becomes effective at the end of your current paid period — benefits stay active until then and no further charges are made. Charges already processed before cancellation are non-refundable.

Information We Collect

• Name, email address, and phone number
• Booking details and service history
• Payment data — card details are entered directly with Stripe, so we never receive or store a full card number or security code; we keep Stripe customer/payment-method identifiers and limited card metadata (brand, last four digits, expiration) plus transaction amounts

How We Use Your Information

• Provide and fulfill cleaning services
• Process payments and send booking confirmations
• Improve the platform and resolve disputes

Data Sharing

We may share your data with:

• Assigned cleaning contractors (limited to booking-relevant info)
• Payment processors (Stripe)
• Third-party service providers necessary to operate the platform

Your Rights

• Request access to your personal data
• Request deletion of your account and data
• Request corrections to inaccurate information

Contact

For privacy inquiries: contact@puretouchesapp.com

Independent Contractor Status

All cleaning professionals using the Pure Touches platform are independent contractors, not employees.

• Cleaners are solely responsible for their own work quality
• Cleaners control the manner in which services are performed
• No employment relationship exists between cleaners and Pure Touches LLC

Payments

All payouts are handled through Stripe Connect.

• Weekly Payout (default): a 10% platform fee is deducted — cleaning professionals receive 90% of eligible service earnings, disbursed in the weekly payout run
• Instant Payout (optional): when an eligible cleaning professional elects Instant Payout, they receive 85% of the eligible service earnings included in that payout and Pure Touches LLC retains 15% — the Instant Payout percentage replaces the standard weekly payout percentage for that payout and is not an additional fee on top of the 10% platform fee. Eligibility may depend on account status, completed services, cleared customer payments, disputes, chargebacks, or Stripe availability.
• Payouts are processed through Stripe Connect. Tips are transferred to the cleaning professional in full (100%) and are not subject to the platform fee. Pure Touches may delay or withhold disputed, refunded, fraudulent, reversed, or otherwise ineligible funds as permitted by the applicable agreement and law. Payout percentages apply only to eligible service earnings as defined by the agreement.

Taxes

Cleaners are solely responsible for:

• Reporting all income to the appropriate tax authorities
• Paying self-employment and income taxes
• Obtaining any necessary business licenses

Insurance

Cleaners must maintain their own general liability insurance. Pure Touches does not provide insurance coverage for contractors.

Indemnification

Cleaners agree to indemnify, defend, and hold Pure Touches LLC harmless from any claims, damages, or liabilities arising from their services or conduct on the platform.

Data We Collect

• Personal identification information (name, email, phone, address)
• Background check data obtained through third-party providers
• Payment and banking information processed via Stripe Connect

How We Use Cleaner Data

• Account creation and profile management
• Processing payouts through Stripe
• Conducting background checks for eligibility verification
• Matching cleaners with compatible booking requests

Data Sharing

• Limited profile information (name, rating, service types) is shared with customers
• Background check providers receive necessary data for screening
• Payment processors receive required financial information

All background checks for cleaning professionals on the Pure Touches platform are conducted by Mitratech AssureHire in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws.

By applying as a cleaner on this platform, you acknowledge:

• You consent to a background screening conducted by Mitratech AssureHire as part of the onboarding process
• Reports obtained may affect your eligibility to use the platform
• You have the right to request a copy of your report from Mitratech AssureHire
• You have the right to dispute inaccurate information with Mitratech AssureHire

Background check results are handled confidentially by Mitratech AssureHire and used solely for eligibility determination. For inquiries about your background check, contact Mitratech AssureHire directly.

Pure Touches LLC is a technology platform only. We do not provide cleaning services. All services are performed by independent contractors.

Pure Touches is NOT responsible for:

• Property damage caused during or after a cleaning
• Theft or loss of personal property
• Personal injuries sustained on your property
• Service outcomes, quality, or completion