Refund Policy

Pure Touches LLC operates a marketplace connecting clients with independent cleaning professionals. All payments are processed securely via Stripe. This Refund Policy outlines the conditions under which refunds may be issued.

Refund eligibility is based on when you cancel relative to your scheduled service:

• 24+ hours before service: Full refund of any deposit or payment made.
• Less than 24 hours before service: The deposit may be forfeited. No refund will be issued for the deposit amount.
• No-shows: If you are not present or accessible at the time of service without prior notice, the full deposit is non-refundable.

If you are unsatisfied with the quality of your cleaning, please contact us within 24 hours of service completion at contact@puretouchesapp.com. We will work with you to resolve the issue, which may include arranging a follow-up cleaning at no additional cost.

Refunds for completed services are evaluated on a case-by-case basis and are not guaranteed. Pure Touches LLC acts as a marketplace and is not directly responsible for the services rendered by independent contractors.

If you have a recurring cleaning subscription, you may cancel at any time. Cancellations made before the next billing cycle will prevent future charges. Charges that have already been processed for an upcoming visit follow the same cancellation policy outlined in Section 2.

Membership is optional — creating an account is free and never required to book a cleaning. The optional Pure Touches membership includes a 30-day free trial — no charge during this period — then $25.00/month or $285.00/year after the trial, based on your selected billing cycle. The fee is charged automatically to your payment method and renews monthly or annually, as selected, until you cancel. By signing up as a member, you explicitly authorize this recurring charge. Exact benefits: 1 free add-on on your first cleaning; 10% off from your 2nd eligible recurring cleaning; Priority scheduling; Free add-on once a month; No cleaning cancellation fee when cancelled at least 24 hours before the appointment. Discounts never stack — your single greatest eligible discount applies. How to cancel: anytime at no penalty from Dashboard → Subscriptions → Cancel Membership. Cancellation becomes effective at the end of your current paid period — benefits stay active until then and no further charges are made. Charges already processed before cancellation are non-refundable.

Deposits are collected at the time of booking to secure your appointment. They are applied toward the total cost of your service. Deposit refundability is governed by the cancellation timeline in Section 2.

To request a refund, please contact us at:

Email: contact@puretouchesapp.com

Please include your booking details, the date of service, and the reason for your request. We aim to respond within 1–2 business days.

This policy is governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved by binding arbitration in the State of Virginia.