Community Standards

The rules that keep Pure Touches safe and respectful for customers and cleaning professionals alike. These standards apply to every message, review, profile, and image on the platform.

Respect everyone

No harassment, bullying, threats, hate speech, or discrimination of any kind. Treat customers, cleaners, and staff with respect in every message and review.

No unsafe conduct

Threats or conduct that puts anyone's safety at risk are removed immediately and may be reported to authorities. If you ever feel unsafe, use Report a Safety Concern in Settings or any conversation.

Honest reviews only

Reviews must reflect your genuine experience. False or misleading reviews are removed, and reviews are attached to verified bookings where possible.

No sexual or inappropriate content

Sexual content, explicit material, and other inappropriate content are not allowed in messages, reviews, profiles, or images.

Keep payment on the platform

Never share card numbers and never ask to pay or get paid outside Pure Touches (Venmo, Zelle, cash, wire, crypto, etc.). All payments must go through the app so you stay protected.

Respect privacy

Don't share other people's personal information — addresses, phone numbers, emails, or images — without their consent.

How enforcement works

  • Messages and reviews are screened automatically for threats, harassment, explicit content, exposed card information, and off-platform payment attempts.
  • Suspicious content is flagged for review by our human moderation team — every report is reviewed, typically within 1–2 business days.
  • Abusive reviews and messages can be hidden or removed. Accounts that repeatedly violate these standards may be warned, suspended, or blocked.
  • Reports always include the reason and can include an optional explanation and screenshots. Reporter identity and moderation notes are never shown to the reported user.
  • Blocking another user stops new direct messages between you — it never affects your bookings, payments, refunds, disputes, or support.

Get help or report a concern